OptiPrice ProPrivacy Policy
Effective date: November 14th, 2026
This Privacy Policy explains how OptiPrice Pro LLC ("we," "us") collects, uses and shares information when practices and their staff use OptiPrice Pro (the "Service"). We do not sell personal information.
1. Information we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Account | Name, email address, password (stored encrypted by our authentication provider) | You, when you create a login |
| Practice | Practice name, account numbers, office locations and states, discount caps, staff emails and roles | Practice Owners and admins |
| Catalog and pricing | Products, pack sizes, SKUs, retailer prices, listing links and notes saved to the shared catalog | Practice staff |
| Billing | Billing name, email, address, phone, tax ID (optional), subscription and invoice history, last 4 digits and brand of the card | You, through Stripe Checkout |
| Technical | IP address, browser type, request logs, and sign-in session data stored in your browser | Your device, our hosting and database providers |
Full card numbers are entered directly with Stripe and never reach our systems.
2. Patient information
The Service is designed so practices do not need to store patient information with us. Patient names and quote details typed into the calculator stay in your browser to print the quote and are not saved to our database. Please do not enter patient health information into saved catalog entries, notes or other stored fields. The Service is not intended to store protected health information under HIPAA.
3. How we use information
- Provide the Service: sign-in, practice workspaces, staff access, the shared catalog and the calculator.
- Process subscriptions, free trials, invoices, taxes and payments.
- Send service messages, such as invoices, receipts, trial reminders and important account or policy notices.
- Keep the Service secure, prevent fraud and abuse, and fix problems.
- Improve the Service, using aggregated information that does not identify a practice or person.
- Meet legal, tax and accounting obligations.
4. How we share information
We share information only as needed to run the Service:
| Provider | Purpose |
|---|---|
| Supabase | Account login, database storage and server functions |
| Netlify | Website hosting |
| Stripe | Payments, subscriptions, invoices, tax calculation and fraud prevention |
| SerpApi | Online retailer price lookups. It receives only the product name and pack size being searched, never patient, account or practice information. |
Within your practice, information in the shared catalog is visible to the practice's members and the staff it grants access to. We may also disclose information to comply with law or valid legal process, to protect rights and safety, or as part of a merger, sale or reorganization of our business, subject to this policy.
5. Cookies and browser storage
The Service uses your browser's local storage to keep you signed in and to remember your selected practice. We do not use advertising cookies or third-party tracking. Stripe may use cookies on its checkout and billing pages for security and fraud prevention, as described in Stripe's privacy policy.
6. Data retention
We keep account, practice and catalog data while your practice has an account. After an account is closed, we delete or de-identify Customer Data within 90 days, unless we need to keep it longer for legal, tax, accounting or security reasons. Billing and invoice records are kept as long as required for tax and accounting purposes.
7. Security
We use encrypted connections (HTTPS), access controls that limit each practice's data to its own members, and reputable infrastructure providers. No system is completely secure; please use a strong, unique password and remove staff access promptly when someone leaves.
8. Your choices and rights
- Update your account and practice information in the Service, or contact us to change it.
- Practice Owners can update billing details, change plans or cancel through Manage billing.
- You can request access to, correction of, or deletion of your personal information by emailing OptiPricePro26@gmail.com. Depending on where you live, you may have additional rights under state privacy laws; we will respond as those laws require.
- You can opt out of non-essential emails; service messages such as invoices will still be sent while you have an account.
9. Children
The Service is for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.
10. Changes to this policy
We may update this policy. We will post the new version with a new effective date and notify Practice Owners of material changes by email or in the Service.
11. Contact
Questions or requests: OptiPrice Pro LLC, OptiPricePro26@gmail.com